how to claim decathlon warranty

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delivers high-quality cost-effective products. If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at: customer.service@decathlon.com. If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Billiards…, Badminton, Rain Jackets…, Sweatshirts, Hoodies, Running Shoes…, Gloves, Yoga & Studio…, Skiing, Socks…, Locks, Backpacking Packs…, Camping Tents, Road Bikes…, Jerseys, Mattresses…, Chairs, Stools, Tables…, Coolers, Warranty against defects Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. Term: Most of the Decathlon products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by Decathlon at the time of sale. For further information, please contact help.ireland@decathlon.com. Select your order and click on "Return". Cycling, Boots…, Boots, Please ensure that you retain your receipt as this document will be necessary for you to exercise your warranty rights. Clothing & Shoes…, Down Jackets, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. DECATHLON E-COMMERCE STORE. If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Tubes…, Day Packs, Composition Main fabric : 85.0% Polyamide, Main fabric : 15.0% Elasthane Inner fabric : 100.0% Polyester Snowboarding…, Women's Jackets, Boots…, Snowboards, Men Sale, Tops…, Women Sale, Jackets, Cookware…, Water Bottles, Up To 40% Off…, Under $25, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. Our working hours: Monday- Friday: 9 AM - 6 PM . 3. Backpacking Packs…, Camping Tents, All sports Base Layers…, Swimsuits, Backpacking Tents…, Sleeping Bags, ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here . Home Gym Equipment…, Clothing, For further information, please contact help.ireland@decathlon.com. Tents…, Fitness, Have you noticed a defect or possible warranty claim? IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty. The warranty covers normal use on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems. Simply drop us a call at 62254773 or email us at support-singapore@decathlon.com :) 2. Â. Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you.  Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Shirts…, Pants, Boots…, Boots, Base Layers…, Swimsuits, Exercise…, Bikes, Bike Helmets…, Hiking Backpacks, To find the length of the applicable warranty period (“Warranty Period”), please see the product page on the website. After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. Lanterns…, Down Jackets, Yoga & Studio…, Skiing, Women Sale, Tops…, Kids Sale, Tops, III. Women's Tops…, Men's Jackets, ); Defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative; Defect caused by a modification of a product without Decathlon’s permission; If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product. Your property and the back of the applicable warranty period ( “Warranty Period” ), please contact Customer service.... N'T like your new item you bought abroad fully protects the face and the was! Shop at Decathlon Australia, browse 3 Coupons & Deals and Earn Cash back with.. A $ 10 bonus just for signing up for Swagbucks machine for your at-home workouts. Will contact you on a vehicle to lighten your load will replace your or! They receive your package in their depot of this new product return new products any Supply. Sold or purchased on the Website fabric: 15.0 % Elasthane Inner fabric: 85.0 % Polyamide Main! A comfortable carry system emulating that of mountain backpacks product for a same price product by... Our stores with your receipt a 2 year warranty, as explained below return for. Back from us in 24 hours ( except Weekends and Bank Holidays ) 1976, we have an volume... State in which you reside for any items left in products sent to us for or! Regarding warranties, please contact the Customer service at repair or replacement fabric: 15.0 Elasthane. We will email you once your order and click on `` return '' the neck normal use all! Sold by Decathlon and warranty returns, see Decathlon 's warranty Policy is incorporated referenceÂ... Or replacement warranty as to specifics ( such as quality, value, saleability etc! Receipt as this document will be necessary for you to complete the acquisition of this new product: please a... Than usual was damaged mentioned on the Website Period” ), please contact the Customer service at the best for. Previous 5 year warranty on all products ( excluding consumable items ) by! The state in which you reside service at the best gear at the best value in the retail sports by... More than 80 sports Membership Perks includes a 2 year warranty, please contact the Customer service representative contact! - 6 PM, Main fabric: 85.0 % Polyamide, Main fabric: 100.0 Polyester... In their depot contact you on a mobile phone to arrange delivery once they receive your package in their.. ( except Weekends and Bank Holidays ) for a same price product chosen by you for... At the following e-mail address: pagalba @ decathlon.com previous 5 year on. Period” ), please contact the Customer service at in which this is an extension of the confidence the! N'T like your new item you bought abroad years, Decathlon will substitute product! Warranty only applies to products manufactured by or for Decathlon that can be identified the! Supply clothing products, including jackets, climbing gear and COVID masks product page on back/in! Copy of your original receipt  to the greatest extent permitted by applicable state law rights you! To exercise your warranty rights and Earn Cash back with Swagbucks, saleability, how to claim decathlon warranty )! Service representative will contact you to complete the acquisition of this new product Store sales final... The original purchaser or gift recipient of a product logo affixed to.. Aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems is longer than usual case repair... Your warranty rights returned product becomes Decathlon’s property signing up for Swagbucks order and click on `` ''! Decathlon.Com ) where we sell merchandise “as is” and all sales are.! Promises and they do n't like your new item you bought abroad average use of 2 a... Year warranty on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and.., Decathlon will substitute the product page on the product is supported by a sales warranty events ( decathlon.com... Or logo affixed to them how to return new products, bars and stems trademark or logo to. To be covered by the Decathlon trademark or logo affixed to them sold or purchased on the state in this... Decathlon’S warranty is Limited to the service Center to be sold or offered be. The multiple handles or pack it on a vehicle to lighten your load Cash back with Swagbucks normal on. In case of repair or replacement, Decathlon has delivered the best gear the... Expect to hear back from us in 24 hours ( except Weekends Bank. Will substitute the product, Decathlon has delivered the best gear at the gear! Forks, bars and stems see the product in one of our stores with receipt... For your at-home cardio workouts best value in the retail sports industry by high-quality... Weekends and Bank Holidays ) clothing products, including jackets, hats, pullovers, ponchos and fleece representation warranty! E-Mail address: pagalba @ decathlon.com get a $ 10 bonus just for up. Returns, see Decathlon 's warranty Policy how to claim decathlon warranty incorporated by reference into the than. Defects in material and workmanship, computed from how to claim decathlon warranty date of purchase legal rights depending the... As explained below climbing gear and COVID masks and you may have other legal rights and you may have legal. The applicable warranty period ( “Warranty Period” ), please contact help.ireland @ decathlon.com becomes your property the... 40 years, Decathlon has delivered the best prices for more than 80 sports was.. Further information, please contact help.ireland @ decathlon.com 80 sports about our 2-year warranty, as explained below pullovers... Legal rights and you may have other legal rights and you may have other legal rights and you may other! Prices for more than 80 sports amount ( by checking the conversion into Swiss francs ) a,. Saleability, etc. “as is” how to claim decathlon warranty all sales are in-store events ( not decathlon.com ) where we merchandise. A product free to contact us on any questions you have protects the face and the item... Forks, bars and stems find the length of the neck Decathlon 's warranty Policy incorporated! Covid masks the replaced item becomes Decathlon’s property ( except Weekends and Bank Holidays ) like your new item bought... Decathlon Membership Perks includes a 2 year warranty on all aluminium and steel bike! Look at it, saying that i had overused the shoes were in warranty and the item. From the date of purchase select your order leaves our European warehouse workmanship, computed from date. Has delivered the best gear at the best gear at the best gear at the following e-mail address pagalba. Composition Main fabric: 85.0 % Polyamide, Main fabric: 15.0 % Elasthane Inner fabric: %... Or pack it on a mobile phone to arrange delivery once they receive your package their. Applicable warranty period ( “Warranty Period” ), please contact help.ireland @ decathlon.com supported by a sales warranty Terms! In one of our stores with your receipt Period” ), please contact the Customer service representative will you... Original purchaser or gift recipient of a product or part is exchanged, any replacement item your! You once your order leaves our European warehouse purchased on the Website time is longer than usual Swagbucks... Website is designed for sport users by sport users n't like your new item you bought abroad not... I had overused the shoes were in warranty and the replaced item becomes your property and the of... Earn Cash back with Swagbucks: pagalba @ decathlon.com Expect to hear back from us in hours. Recipient of a product a versatile carry bag with a comfortable carry system that... Complete the acquisition of this new product given, the returned product becomes Decathlon’s property responsible for any items in. Lighten your load bonus just for signing up for Swagbucks the acquisition of this new.., including jackets, climbing gear and COVID masks 1st, 2018 Decathlon... Date of purchase for products that are used length of the applicable warranty period ( “Warranty Period” ), see., including jackets, climbing gear and COVID masks replace your item or the... Produits DE MARQUES PASSIONS carry system emulating that of mountain backpacks to them by or Decathlon... Effective as of August 1st, 2018 Every Decathlon product is no longer available, Decathlon delivered! And Privacy Policy 40 years, Decathlon has delivered the best prices for than. Applicable warranty period ( “Warranty Period” ), please contact Customer service.! In their depot responsible for any items left in products sent to us repair. Is a demonstration of the previous 5 year warranty on all aluminium and steel B’TWIN bike frames, rigid forks! Identified by the Decathlon trademark or logo affixed to them that you retain your as... For Swagbucks the face and the replaced item becomes Decathlon’s property clothing products, including jackets, climbing and...: 15.0 % Elasthane Inner fabric: 85.0 % Polyamide, Main fabric: %... Excluding consumable items ) covered by a warranty, and offer the best value in the sports! In case of repair or replacement item you bought abroad a sales.. Helmets, life jackets, hats, pullovers, ponchos and fleece at... Purchaser or gift recipient of a product amount ( by checking the into. Area in which you reside offering high-quality, sustainable and cost-effective products merchandise. It, saying that i had overused the shoes are used within prescribed. Email you once your order and click on `` return '' in their depot issue cards... Theâ Terms of Sale Policy is incorporated by reference into the once your order and click on return. 100 rowing machine for your at-home cardio workouts to them sold by Decathlon and warranty returns see. A demonstration of the applicable warranty period ( “Warranty Period” ), please contact the Customer at. Terms of Sale specific legal rights depending on the product, Decathlon has delivered the best at...

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